We have an exciting opportunity for an experienced Operations Manager with a healthcare background to join our team in Derby. The successful candidate will play a key role in leading our orthotic clinical and admin teams to deliver a safe, effective and patient centred service to NHS patients. This is a broad role with a large team, the role holder will take responsibility for excellent service delivery to patients and our NHS partners, which comprises of clinical service delivery.
Key Responsibilities:
- To develop, manage & oversee the running of the Opcare centre to ensure the service achieves strategic goals, KPIs and operates within financial budgets & targets.
- Management of a large diverse team in line with company processes.
- Develop and maintain a workforce plan which ensures that the business has the right levels of flexible, multi-skilled and experienced staff to meet the business requirements at present and for the foreseeable future looking at succession plans and the capacity for growth.
- Attend and lead customer review meetings and ensure that all customers reporting requirements are met.
- Deliver a service which scores high on customer satisfactory surveys and delivers excellence in patient outcomes.
- Evaluate service performance by gathering, analysing and interpreting data and metrics and utilise this data to identify areas for improvement and implement these improvements.
Skills and Experience:
Essential:
- Demonstrated experience in a customer facing, management role.
- Demonstrable strong management and leadership skills.
- Excellent organisational and leadership abilities.
- Outstanding communication and people skills.
- Working knowledge of data analysis and performance/operation metrics.
- History of building and maintaining excellent working relationships both internally and externally.
Desirable:
- Previous experience of working in an environment regulated by the CQC.
Qualifications:
No formal qualifications are required for this post however a qualification in Business or Leadership & Management is desirable.
What we Offer:
- Competitive market salary
- Incremental holiday allowance starting at 35 days, up to 41 days (inclusive of bank holidays)
- Death in Service Benefit
- Refer a Friend incentive scheme
- Enhanced Family Leave/Pay
- Recognition schemes
- Continuing professional development
Why Join Us?
At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people’s daily lives.
We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.
We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.
How to Apply:
If this sounds like the perfect role for you, we’d love to hear from you! Please submit your CV and a cover letter detailing your suitability for the position to recruitment@am-healthcare.com. Alternatively, you can apply directly through our website – www.amhealthcaregroup.com/careers.
Eligibility to Work in the UK
Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.
