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Giving Feedback

We welcome compliments and complaints as valuable feedback to help us improve the service that we provide.

If you would like to raise a complaint, or provide feedback, please contact us by email:

Our opening hours are: 8am to 5pm Monday to Thursday, and 8am to 4pm on Fridays. We are closed on bank holidays.

Raising a complaint

How do I make a complaint?

Please provide us with as much information as possible to help us thoroughly investigate the situation. As a minimum, we will require the following details:

  • Your name and a valid email address
  • A phone number, in case we need to contact you for additional information
  • A clear description of the issue you would like to raise

If you are contacting us on behalf of someone else, please ensure you have their consent prior to sending us any personal data or confidential information.

What happens next?

We will acknowledge all complaints no later than 1 working day after the complaint is received.
We take your concerns very seriously, and will conduct a thorough investigation into the situation. Once the investigation is concluded, we will let you know the outcome and what changes we are making as a result.

How long will it take?

This depends on the nature of the complaint – some may be possible to resolve quickly, whilst others are more complex and require more time to investigate. We know that communication is very important, and we will keep you updated throughout the whole process.