We are looking for a practical, customer-focused Field Service Engineer to join our Leicester team. This is an opportunity to make a genuine difference by helping people who rely on mobility equipment to remain safe, independent and confident in their daily lives.
You will provide responsive, high-quality repair and maintenance support for manual and powered wheelchairs, working both in our dedicated workshop and in patients’ homes, schools and community settings. Alongside your practical work, you will keep clear and accurate service records to ensure every job is managed safely and professionally.
What You’ll Do
- Assess and diagnose faults on manual and powered wheelchairs, completing appropriate repairs, adjustments and the fitting of components or accessories.
- Provide support in patients’ homes, schools and community settings, as well as in our dedicated workshop.
- Carry out basic programming and diagnostics on powered wheelchairs.
- Check equipment before delivery or fitting to ensure it is safe, functional and ready for use, seeking guidance from senior clinical or technical colleagues where required.
- Load and unload equipment safely and maintain appropriate van stock levels.
- Complete accurate and timely service, repair and administration records to support the clinical and technical teams.
- Communicate professionally with patients, carers, families, colleagues and other stakeholders.
- Participate in the out-of-hours emergency repair service.
What We’re Looking For
Essential:
- A strong commitment to customer service, with a professional, respectful and diplomatic approach.
- Clear and confident communication skills, with the ability to build positive working relationships across teams.
- Practical problem-solving skills and the confidence to use a range of basic tools safely.
- Good attention to detail and the ability to maintain accurate records.
- The ability to work independently, organise a mobile workload and ask for support when needed.
- The ability to undertake the manual-handling requirements of the role safely, with reasonable adjustments where appropriate.
- A positive approach to learning and developing new technical skills.
Desirable:
- Previous experience in an engineering, mechanical, electrical, maintenance or other practical technical role.
- Experience working with wheelchairs or other mobility or medical equipment in a technical capacity.
Qualifications
No formal technical qualification is essential. However, you should have a good standard of literacy and numeracy. A relevant engineering, mechanical or technical qualification would be advantageous.
In addition, candidates must have:
- A full UK driving licence.
- Willingness to undergo an Enhanced Disclosure and Barring Service (DBS) check. Appointment will be subject to a satisfactory outcome.
What We Offer
- Salary of £26,000–£29,000 per annum, depending on experience, plus an on-call bonus.
- Holiday allowance starting at 33 days, inclusive of bank holidays, increasing to 38 days with length of service.
- Company van provided for business use.
- Ongoing professional development and technical training opportunities.
- Enhanced family leave and pay.
- Employee recognition schemes.
- Refer a Friend incentive scheme.
Why Join Us?
At AM Healthcare Group, our work helps people who rely on mobility and accessibility solutions live more independently. As part of an international group of companies, you will join colleagues who are committed to delivering innovative products, responsive services and a positive experience for every person we support.
We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.
We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.
How to Apply
If you are practical, people-focused and ready to develop your technical skills in a role that makes a meaningful difference, we would love to hear from you. Please send your CV and a cover letter outlining your suitability for the position to recruitment@am-healthcare.com. Alternatively, apply through our website at www.amhealthcaregroup.com/careers.
Eligibility to Work in the UK
Applicants must have the right to work in the UK at the time of application. We are unable to provide visa sponsorship for this role.
