Proactive is a private provider of prosthetics and orthotics that has established an enviable reputation as a centre of excellence, working with individuals who have suffered complex injuries and amputation typically as a result of trauma. Our clinics are highly patient focussed with the cultivation of a friendly and relaxed experience, allowing patients to attain their full potential through a multidisciplinary rehabilitation process.
Proactive is part of the AM Healthcare Group, an international group of companies whose principal activity is to supply products and services that enhance the lives of those who require devices to improve their mobility and accessibility.
Due to planned development within Proactive, we have a new and exciting opportunity for a Clinic Co-Coordinator to join our team in Cambridge which opened in 2025.
This role requires strong organisational and customer service skills to ensure the smooth and efficient operation of our clinic and delivery of high-quality patient care.
Role and responsibilities include:
Patient Coordination:
- Assist new patients through the intake process and ensure necessary forms are completed.
- Schedule appointments for patients, working closely with the clinical team to ensure a seamless positive patient journey.
- Provide front of house service to ensure all patients are supported and receive exceptional customer service.
- Provide hospitality services for patients and clinicians.
Communication Management:
- Manage clinic email correspondence and handle patient inquiries promptly.
- Answer phone calls, transfer as needed, and take messages.
- Provide patients with exceptional customer care and provide relevant information on their current or potential care with Proactive
Facility Organisation:
- Maintain cleanliness and functionality of clinic spaces.
- Monitor and replenish office supplies and essentials.
Administrative Support:
- Assist with invoicing and billing tasks.
- Maintain patient records
- Scan and file patient documents and clinic records.
- Handle incoming and outgoing mail and package shipments.
Event Coordination:
- Assist in organising seminars and training events.
- Manage guest lists and logistical details.
General Assistance:
- Support clinicians with administrative tasks as needed.
- Address any issues or concerns related to clinic operations.
- Act as a PA to our Clinic Manager during busy periods
Requirements
- Previous experience in administration or customer service preferred.
- Strong organisational and communication skills.
- Ability to multitask and prioritise effectively.
- Proficiency in Microsoft Office Suite.
- Attention to detail and a customer-focused mindset.
- Adaptability to a fast-paced environment.
Experience in a private healthcare setting desirable but not essential
Why Join Us?
At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people’s daily lives.
We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.
We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.
How to Apply:
If this sounds like the perfect role for you, we would love to hear from you! Please submit your CV and a cover letter detailing your suitability for the position to recruitment@am-healthcare.com. Alternatively, you can apply directly through our website – www.amhealthcaregroup.com/careers.
Eligibility to Work in the UK:
Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.
