This role will be based at the University Hospital Coventry & Warwickshire.
Opcare, part of the AM Healthcare Group, is the largest supplier of prosthetic and orthotic services to the NHS. As a company we aim to continuously improve the services we deliver and develop those who work for us.
Looking to join one of the fasting growing clinical service delivery companies in the UK?
Do you:
Want to join an organisation and team that believes in putting the patient first and focuses on improving the lives of individuals through innovation and service development?
Want to join a team that focuses on staff and people development?
Have access to innovative and emerging orthotic 3D print technologies?
Working at: Orthotics Department, University Hospital Coventry and Warwickshire (UHCW), Ground Floor Central, Clifford Bridge Road, Walsgrave, Coventry, West Midlands, CV2 2DX.
Job Summary:
We are currently seeking an experienced and enthusiastic administrator/receptionist who is looking for an opportunity to be develop their career and be a part of our large and dynamic team in Coventry. The ideal candidate will support the end to end service delivery requirements for our Orthotics Service patients including speedy and accurate response to referral and appointment management, order processing, support of clinicians within the service, reception and administration duties, ensuring accuracy of information and maintenance of department systems and processes.
Key Responsibilities:
Some of the key responsibilities the role holder will have responsibility for:
- Managing reception area, ensuring clean and presentable, maintaining security (visitor log and patient check in).
- Positive first point of contact for Opcare.
- Greeting and welcoming all patients and visitors in a helpful and friendly manner.
- Booking in patients promptly and scheduling further appointments where necessary.
- Receiving and making telephone calls, both to patients and healthcare professionals.
- Conversing with clinicians to identify and resolve patient issues.
- Processing orthotic referrals (patient/supply/ward) received via email/e-referral.
- Booking in and dispatching of goods.
- Preparing items for clinics.
- Adding new patient details accurately on to REHAPP.
- Processing direct sale orders for patient items handed over.
- Liaising with suppliers/chasing orders.
The role will be instrumental in helping to develop and implement service improvements for the betterment of patients in the Coventry and Warwickshire areas.
The successful candidate will join an enthusiastic and busy team. We aim to deliver a first class service for users whilst applying the most advanced and exciting clinical and technical solutions available to patients.
Skills & Personal Attributes:
- Excellent organisational and prioritisation skills;
- Excellent written and verbal communication skills;
- Able to use own initiative and seek advice when required;
- Excellent attention to detail;
- Positive, pro-active and helpful attitude at all times;
- Good team player and excellent customer service skills.
Qualifications:
- Proven track record in administration ideally within a healthcare environment
- Microsoft excel and word
- Order processing and data entry using in house systems
- Reception work
What do we offer?
- Competitive market salary
- Industry leading training opportunities
- Incremental holiday allowance 33 days up to 38 days (inclusive of bank holidays)
- Refer a friend incentive scheme
- Continuing professional development
AM Healthcare are an equal opportunities employer, we have a clear goal of driving diversity and inclusion across all operations of the group.
We are a Disability Confident committed employer.
