Proactive is a private provider of prosthetics and orthotics that has established an enviable reputation as a centre of excellence, working with individuals who have suffered complex injuries and amputation typically as a result of trauma. Our clinics are highly patient focussed with the cultivation of a friendly and relaxed experience, allowing patients to attain their full potential through a multidisciplinary rehabilitation process.
Proactive is part of the AM Healthcare Group, an international group of companies whose principal activity is to supply products and services that enhance the lives of those who require devices to improve their mobility and accessibility.
Due to planned development within Proactive, we have a new and exciting opportunity for a Clinic Administrator to join our team in Bristol
This role requires strong organisational and customer service skills to ensure the smooth and efficient operation of our clinic and delivery of high-quality patient care.
Role and responsibilities include:
Communication Management:
- Manage clinic email correspondence and handle patient inquiries promptly.
- Answer phone calls, transfer as needed, and take messages.
Patient Coordination:
- Schedule appointments and maintain patient records.
- Assist new patients through the intake process and ensure necessary forms are completed.
Facility Organisation:
- Maintain cleanliness and functionality of clinic spaces.
- Monitor and replenish office supplies and essentials.
Administrative Support:
- Assist with invoicing and billing tasks.
- Scan and file patient documents and clinic records.
Logistics and Hospitality:
- Handle incoming and outgoing mail and package shipments.
- Provide hospitality services for patients and clinicians.
Event Coordination:
- Assist in organising seminars and training events.
- Manage guest lists and logistical details.
General Assistance:
- Support clinicians with administrative tasks as needed.
- Address any issues or concerns related to clinic operations.
Requirements:
- Previous experience in administration or customer service preferred.
- Strong organisational and communication skills.
- Ability to multitask and prioritise effectively.
- Proficiency in Microsoft Office Suite.
- Attention to detail and a customer-focused mindset.
- Adaptability to a fast-paced environment.
If you would be interested in joining this elite team committed to giving the very best to patients, please send your CV and a covering letter to Hannah@proactiveprosthetics.co.uk
