Administrator – Roehampton

We have an exciting opportunity for an administrator to join our team in Roehampton.

This position is based in the Douglas Bader Rehabilitation Centre within Queen Mary’s Hospital. You will work closely with both the Prosthetic/Orthotic teams and our NHS colleagues.

The Administration role is supporting the provision of Orthotic and Prosthetic services to patients. To support the end-to-end service delivery requirements for our patients including speedy and accurate response to referral and appointment management, support of clinicians within the service, reception and administration duties, ensuring accuracy of information and maintenance of department systems and processes.

Key Responsibilities

Reception & Patient-Facing Responsibilities:

• Manage the reception area, ensuring it is clean, presentable, and secure (including visitor log and patient check-in).
• Act as the positive first point of contact for Opcare, greeting and welcoming all patients and visitors in a helpful and friendly manner.
• Book in patients promptly and schedule further appointments as needed.
• Make, change, and monitor appointments in line with priority and KPIs; escalate capacity or breach risks to the appropriate Manager.
• Receive and make telephone calls to patients and healthcare professionals.
• Respond to emails professionally via Opcare reception mailboxes.
• Use initiative and logic to answer minor patient enquiries.
• Handle patient and confidential information in line with Data Security policies.
• Identify and escalate issues, propose solutions, and support efficient departmental operations.
• Work collaboratively with the wider team to communicate changes and resolve problems.
• Ensure compliance with ISO and internal quality systems.
• Support the team in delivering a high-quality service to patients.

Administrator Responsibilities:

• Process Orthotic/Prosthetic referrals (patient/supply/ward) via email or e-referral on REHAPP / NHS Systems.
• Accurately add new patient details to REHAPP / NHS Systems.
• Monitor patient referral status in line with RTT pathways; close referrals and escalate issues to clinicians and/or management.
• Perform additional administrative tasks as required (e.g., scanning notes, writing letters, sending information).
• Support external clinic administration (e.g., schools) including referrals, queries, and appointments.
• Book interpreters, patient transport and complete travel expense forms for patients when appropriate.
• Book and manage shipping (TNT, Royal Mail, UPS).

Skills and Experience:

Essential:

• Excellent organisational and prioritisation skills, with the ability to multitask and work to tight deadlines.
• Strong written and verbal communication skills, including a professional telephone manner and effective people skills.
• High attention to detail and accuracy in all tasks.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook; computer literate across general systems and willing to learn new in-house systems.
• Able to use own initiative while also being a collaborative and supportive team player.
• Positive, proactive, and helpful attitude at all times.
• Comfortable handling confidential information and adhering to data security protocols.

Desirable:

• Experience in a healthcare environment/service

What we Offer:

• Competitive salary
• Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)
• Refer a Friend incentive scheme
• Enhanced Family Leave/Pay
• Recognition schemes
• Continuing professional development

Why Join Us?

At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people’s daily lives.

We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.

We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.

How to Apply:

If this sounds like the perfect role for you, we’d love to hear from you! Please submit your CV and a cover letter detailing your suitability for the position to recruitment@abilitymatters.com. Alternatively, you can apply directly through our website – www.amhealthcaregroup.com/careers.

Eligibility to Work in the UK:

Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.